I tired stuffing towels at the bottom of the door to no avail. The wait staff at the restaurant was generally poor but they seemed nice personally. The only reason we ate there twice was we figured the poor experience we had the first time with the service and even poorer quality food had to be just a bad night. We witnessed a guest in a shouting match with a desk staff member. They had an open air parking lot for which they charged a parking fee. Perhaps they are using the parking fees to finance the renovation. At least our room had a great view of the Illuminations.
We stayed at multiple hotels in the UK during a three week trip - by far BY FAR, there was no comparison as to how poor this hotel is when compared to the English hotels we visited elsewhere. I was concerned to read your comments regarding your stay, particularly about the room and the decor, I am sorry we did not have a recently refurbished room to allocation to you. Thank you for your feedback, this is most important to us, I have taken on board your comments.
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Arrived late evening, reception were very busy, they did try their best, but they really couldnt cope, it was very slow. Got a room on the 6th floor, when we got to the room, it was a twin room, not the double we expected, went back to reception to have it changed, to be told there were no double rooms left and we could only get a twin room with the beds together on the 3rd floor, so we had to settle for that.
The room was dated but clean with everything we needed. Went to the bar for coffee after arrival, found dirty tables and no staff at the bar or anywhere to be seen. Eventually got served and had to wait quite a while, not good. Dinner in the resturant was buffet, not that great must say. Breakfast both mornings was also buffet, and was just ok, not the quality I expected for a Hilton. The second night we decided to order room service for dinner, much better option, wish we had done that both nights, even to it cost a bit more.
Best thing this hotel has going is its location, and the view of the sea and the illuminations if they are on.
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Wouldnt recommend staying here. I was pleased to hear you enjoyed the location of the hotel however I was concerned you were disappointed with your stay and we did not meet your expectations. Rest assured I have discussed your feedback with my team. Thank you for your comments, this is most important to us. Stayed whilst visiting friends in the resort. Smooth check in, a room with a view of the sea front view. After getting back after a long day out, i decided to get a quick night cap in the bar. Relaxed atmosphere and goo selection of draught beers.
Check out easy and all staff encountered were friendly. I was pleased to hear you enjoyed your stay and your checkin went smoothly, and you partiularly the views from your room. It is also pleasing to hear you enjoyed your relaxing time in the cocktail bar and the ambience of the lounge.
We look forward to welcoming you back on a future occasion. I stayed here for my friends stag doo and I have to say I was very disappointed.
Dealmonster disappointing deal - The Bay Horse
This is supposed to be a Hilton Hotel and is a bit of a disgrace if I am honest. The whole place is tatty, dated and in need of refurbishment. I would rate this the worst cream tea I have had. Not one of Deal monster deals.
Dealmonster disappointing deal - Review of The Bay Horse, Arkholme, England - TripAdvisor
Tried the restaurant on a deal voucher as we hadn't been for a while. Will not be going again at any cost. Our Friday evening out was a farce. As we sat down at our table I couldn't help but notice how scruffy the couple were on the opposite table, the lady loose description had pajama bottoms on, the rest of her and her partner were dressed very scruffy. We were dressed as what we thought was appropriate for a nice hotel restaurant, but how wrong we were. We are not snobs, but have standards of dress and think the Hilton Hotel should have like wise.
The rest of the restaurant was full of shell suits and very very casual dressed guests. Then there was the food. Soup was nice,only hot dish, then there was cold buffet, not a brilliant choice, followed by the carvery. There was one carving joint ham the other dishes were in casserole type dishes and was served up like school dinners of old. All the food was lukewarm.
Didn't fancy any of the cold desserts as they looked like they had been stood out for ages, so went for hot Wasn't sure what it was, so asked our waitress, she said it was apple crumble to which I replied never, she then said it was spotted dick. I said it could not have been made on the premises by a chef, but she said it had.
I told her I had never tasted anything so awful and that the chef should be sacked, at this she laughed. The only item that was how it should have been was the wine at which we payed over the odds for.
Deal monster afternoon tea at the Hilton - Promenade Restaurant
We took most of that with us as didn't want to sit in the environment we found ourselves in any longer. What a waste of a night. Absolutely no flair or afternoon tea stand.. SCones where cold and very dry no clotted cream just that squirty stuff.. Even the area where its eaten is a bar area no table clothes.. Not a pleasant experience. Read reviews in English Go back. Reviewed September 15, Ask jandt about The Bay Horse.
Been to Promenade Restaurant? Share your experiences!
Reviewed September 13, Ask lancasterman about The Bay Horse. Reviewed September 9, Reviewed August 15, Travelers who viewed The Bay Horse also viewed. All restaurants in Arkholme 2. Been to The Bay Horse? What's your side of the story? Hotels travelers are raving about Brunthill House Bed and Breakfast. All hotels in Arkholme 1. Map updates are paused. Zoom in to see updated info.
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